Answers that help you plan with confidence

Question 1

Who can receive services?

Accepted Answer

Services are available for people of all ages. We are skilled in providing service to people with physical, visual, or cognitive disabilities.

Question 2

Can Seniors On The Go transport people in wheelchairs?

Accepted Answer

At this time, we do not have wheelchair-accessible vehicles. We can provide a list of local wheelchair transport companies. Mobility assistive devices such as walkers and canes are welcome.

Question 3

What areas do you serve?

Accepted Answer

Services are provided to residents in North Raleigh, Cary, Durham, and Chapel Hill, North Carolina. We may provide services to residents outside of these areas by special request and for an additional fee.

Question 4

What are your days and hours of operation?

Accepted Answer

Seniors On The Go service hours vary depending on the service. Please refer to the services page for hours. Earlier morning and late evening hours are available by special request. Office hours are Monday through Friday from 8:00am to 6:00pm.

Question 5

How far in advance should I make reservations?

Accepted Answer

All reservations should be made with at least 48 hours’ notice, if possible. If you need to book at the last minute, please call. We will do our best to try to accommodate your request.

Question 6

What are your rates?

Accepted Answer

Please call our office at 1-800-517-4149 for information on rates. Special rates are available for residential communities, agencies, churches, and other organizations.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept all debit and credit cards and cash. Checks are accepted only for organizations and agencies.

Question 8

Do you accept Medicare, Medicaid, or private insurance?

Accepted Answer

At this time, we do not accept Medicare, Medicaid, or private insurance.

Question 9

May a family member or caregiver travel with me?

Accepted Answer

A family member, friend, or caregiver may travel with you at no additional charge, provided both passengers start and end at the same address.

Question 10

Will I have the same companion each time I receive service?

Accepted Answer

Every effort is made to assign one Companion to a client. However, team availability and scheduling may require changes to Companion assignments.